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Dear South East resident

If you’re travelling to another European Union country this summer, there are dozens of consumer rights and legal protections designed to keep you safe. Here are just a few things to think about:

Stay healthy – plan ahead:
Make sure you have a European Health Insurance Card. It can help cover the cost of emergency medical care if you fall ill while away. It isn’t a replacement for normal travel insurance, so you should still ensure you have adequate cover, but many insurers will waive the excess on a claim if you hold the card and sometimes the small print on policies actually requires you to have one. Make sure you apply in time. Go to: www.ehic.org.uk

Don’t be left feeling stranded:
If your flight is cancelled or delayed by more than a few hours then you must be given immediate assistance by your airline. This includes arranging alternative travel – whether the problem is within the airline’s control or not.

Depending on the delay, airlines must also provide food, refreshments, communication facilities and, if the delay is overnight, accommodation. In certain cases airlines must also pay compensation. Get more information about your transport rights at http://ec.europa.eu/transport/passenger-rights/en/

Special rules also apply for package holidays http://ec.europa.eu/consumers/citizen/my_holidays/index_en.htm

Stay in touch – take control of your mobile bill:
Labour MEPs pushed through rules that have significantly cut the cost of using your mobile when in another EU country. The cost of sending a text message is capped at around 10p and texts are free to receive. The prices for making and receiving calls are also limited by EU rules and your operator should send you a free text message to let you know how much it costs to use your phone while abroad.

Are you planning on using a smartphone while you’re away? Using the internet or email on a mobile device can be expensive and it’s not always clear how much it’s costing you. Under EU rules, your phone company must allow you to set a limit on how much you’re willing to spend on internet fees while abroad. Contact your operator before you leave to set the limit.

Time shares – take time to cool off:
When sitting back in the sunshine, the idea of having great holidays time and again will always be tempting. But be careful of getting carried away by the holiday feel-good factor. Some disreputable companies and individuals use the holiday season as an opportunity to put people under pressure to buy into dubious timeshare schemes.

Thousands of people get fantastic holidays and huge enjoyment out of their timeshares, but it is an area notorious for conmen and tricksters, so you need to be sure about exactly what you’re committing to. A reputable company won’t put you under pressure to commit to a contract, so stop to think before you sign.

If you do make a commitment that you then regret, EU law guaranties you a cooling off period. You can get more information from the Timeshare Consumers Association [http://www.timeshare.org.uk/buy_web.html] or your local Citizens Advice Bureau [http://www.citizensadvice.org.uk/winnn6/index/getadvice].

Rights not respected? Let me know
You can be confident that these EU rules apply to all European Union member states. You can see exactly which countries are members of the EU on this map [http://europa.eu/abc/european_countries/index_en.htm]

If you’re concerned that your rights haven’t been respected while you were on holiday, or if you need help with a problem that arose while in another EU country, please get in touch. Email me at southeast {at} peterskinnermep(.)eu

Checklist and useful links:

• Take your free EU Health Insurance Card, apply here [http://www.ehic.uk.com/apply.html]

• Check the Foreign Office’s Know Before You Go website [http://www.fco.gov.uk/en/travel-and-living-abroad], there may be public holidays or domestic situations you should know about.

• Read up on your passenger rights [http://ec.europa.eu/transport/passenger-rights/en/index.html ], so you know how you should be treated if there are delays.

• If you’ll be using the internet on your mobile or smartphone, tell your mobile phone company you’re going away. They’ll arrange a limit so you don’t break the bank in data charges.

• If you have any dispute or complaint regarding any purchases you’ve made on holiday, contact the consumer centre [http://ec.europa.eu/consumers/redress_cons/docs/ecc_network_centers.pdf] for the country you are visiting who can help resolve the issue. If they can’t help try the EU-wide Solvit service [http://ec.europa.eu/solvit/site/index_en.htm ]

• Call your bank to tell them which country you’re visiting so they don’t block your card while you’re away. Check their charges for withdrawing money from an EU ATM – some banks don’t charge a fee at all.

•Check your car hire company’s policy on refuelling. Many of my constituents have been stung by companies who have expected them to return vehicles fully filled or they face a heavy fine, penalising them for using less fuel.

• In an emergency you can call 112 anywhere in Europe, from any phone, free of charge. It is the equivalent of calling 999.

Archive » South East Issues » Top Stories »

As MEPs from the most southerly and northerly constituencies we are backing David Miliband’s bid to be Leader of the Labour Party after hearing the views of 4 of the 5 candidates. We fear for the welfare of the most vulnerable in society and the lowest paid under the coalition Government. They need Labour back in power as soon as possible. Our duty is clear – to back the candidate most likely to achieve this. David struck us as having the drive, the programme and the commitment to make it happen.

We were impressed by David’s commitment to Europe and the role it can play in helping to build a fairer world. He has a strong reputation among social democrats throughout Europe and the commitment he demonstrated as Foreign Minister to promote active and constructive UK participation in the European Union will be invaluable.

Comment from Peter Skinner: “David was the first of the candidates to ask for our support, but we knew him already, as did a lot of MEPs, social democrats and those from across the political spectrum. David was well-known in Europe as a committed and forward-looking foreign minister. He has great respect among all of us here, and we know he is as committed as we are to seeing British engagement to help build a strong, outward-looking European Union that looks to tackle our common problems.”

Comment from David Martin: “At a time when Europe is facing big challenges and opportunities in tackling climate change, reforming the banking sector, strengthening our commitment to international development and securing balanced trade agreements, we need a leader committed to pursuing a constructive and positive role for the UK in the EU. We believe the dedication and drive in international affairs which charactarised David’s time as Foreign Secretary would be fundamental in his role as leader.”

David Martin MEP

Peter Skinner MEP

Archive » Economy » South East Issues » Top Stories »

Among the many injustices of George Osborne’s first budget, a particular concern of mine is a proposal that will damage the competitiveness of employers in the South East, just as the region begins to recover from recession. Under the Tory chancellor’s plans, companies in the South East would not be exempt from £5,000 national insurance savings that competitors throughout the rest of the UK will benefit from.

Osborne is wrong to apply a one-size fits all approach to the entire South East region of Britain, which is vast and diverse. The South East is not London, it contains some poorer areas in need of further investment; Thanet for example has unemployment levels of around 9%. Osborne’s plans will damage the South East economy and make its companies less competitive.

The coalition has already begun to impose heavy burdens upon the South East. The suspension of £23m funding to the Kent Thameside Strategic Transport Programme will take away vital funding to the Thames Gateway and the national economy as a whole. The government has turned its back on jobs and growth in the economy and is already cutting vital services, as the Kent police force, which will have to make £20million worth of savings, has found out to the cost of the local community.

Budget not fair and not forward-looking!

More generally the Con-Dem Coalition’s Budget is unfair and relies on non-progressive means to get Britain out of recession. We all know that the debt needs to be cut, but the Chancellor’s plans will impose burdens on those least able to bear them. An increase in VAT will hit pensioners and the unemployed hardest. The huge cuts in public services as welfare will mean that we will soon feel the pinch of the coalition’s cuts.

Another Lib Dem let-down

What else is poignant in all of this is that Lib Dems have been willing participants, not just cheerleaders, to the Tory axeman. Clegg and Cable told us that under the Lib Dems there would be no return to Tory cuts; instead they’ve let down all those people who put their faith in them to deliver a fairer Britain.

Government showing no faith in young people

Depressingly the real losers from the budget will be children and young people; the sad fact is many of them have already lost, witness the swathes of school children now denied free school meals. As well as this the Future Jobs Fund, created with the aim of getting 150,000 young people into work, has been ditched along with child trust funds. For those of us who supported a government intent on eradicating child poverty this budget is depressing reading. The Chancellor has shown that this Government will wield the axe and hope for the best without regard for the future of our young people.